If you have a concern

Talk to us first


We’re committed to providing you with the highest standard of service. If you have a concern with any aspect of our service or decision we have made please bring it to our attention by contacting us on 0800 ABOUTU (0800 226 888)

Our Internal Review Panel


If our Customer Services team have been unable to resolve your problem, you can make a formal complaint in writing to Toyota Insurance Internal Complaints Review Panel, PO Box 17504, Greenlane, Auckland 1546.

If our internal process has not worked for you


If the matter is not resolved to your satisfaction by our internal review panel, you can ask the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) to review your complaint. Please refer to their website http://www.iombudsman.org.nz for further details of this service.